Terms & Conditions

Effective Date: [Add Date]

Website: customizepatch.com

Welcome to CustomizePatch.com. By accessing or placing an order on our website, you agree to the following Terms & Conditions.

1. General Use

By using this website, you confirm that:

1. You are at least 18 years old or using with permission
2. You will provide accurate and complete information
3. You agree not to misuse our services or website

We reserve the right to update these terms at any time.

2. Orders & Approval

1. All orders are custom-made based on your design
2. A digital proof/mockup is provided before production
3. Production begins only after approval
4. If no response is received within a reasonable time, the design may be treated as approved to avoid delays

3. Pricing & Payments

1. Prices are listed in USD unless stated otherwise
2. Full or partial payment may be required before production
3. For small orders, digitizing or setup fees may apply (often discounted or included)
4. We reserve the right to adjust pricing if order details change

4. Production & Delivery

1. Production typically takes 3–10 business days after approval
2. Delivery time depends on selected shipping option (Standard / Express)
3. We use carriers such as DHL, FedEx, or similar services
4. Delays caused by customs, weather, or carriers are not under our control

5. Shipping Policy

1. Shipping timelines vary based on location and service selected
2. Customers are responsible for providing correct shipping details
3. We are not responsible for delays due to incorrect addresses

6. Custom Products Policy

1. All products are custom-made, so slight variations may occur
2. Colors on screen may differ slightly from actual thread/PVC colors
3. Minor differences do not qualify as defects

7. Refunds & Returns

1. Due to the custom nature, orders are generally non-refundable after production begins
2. Refunds may be issued if:
3. The product is significantly different from approved design
4. Order is canceled before production starts
5. In some cases, we may offer a free remake instead of refund

8. Design & Copyright

1. Customers must have rights to use submitted artwork/logos
2. We are not responsible for copyright or trademark violations
3. By submitting artwork, you grant us permission to use it for production

9. Limitation of Liability

We are not liable for:

1. Indirect or incidental damages
2. Delays caused by third-party services
3. Loss due to incorrect information provided by customer

10. Communication

1. All updates are shared via email or order dashboard
2. Customers are responsible for checking and responding promptly

11. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our website means you accept the updated terms.

12. Contact Us

If you have any questions, contact us at:

📧 sales@customizepatch.com